Report a Concern

If you’re worried about yourself, another student, or something happening within the Trinity community, we encourage you to reach out. Every report is reviewed by the appropriate staff so we can connect students with support and resources.

• Emergency and Crisis Support
• Academic Disruption Support (absences, emergencies)
• Talk to someone
• Help a Friend
• Student Complaint Form
   

Submit a Report

Students are permitted and invited to submit formal complaints to help improve Trinity University.

Eligible for Formal Complaint

• Complaints specific to the individual circumstances of a student or to a specific incident
• Belief that a University decision, act, or condition affecting a student is illegal or unjust, or creates unnecessary hardship
• Belief that University processes and personnel in place have failed to fairly assess and address a student’s issues
   

Not Eligible for Formal Complaint

• Broad complaints about areas such as parking, dining, the residency requirement, cost of attendance, and academic rigor
• Editorials
• Social media posts
• Complaints to the media
• Student government resolutions and agenda items
• Protests and rallies
• Any posters/banners/or fliers
   

Complaint Submission Process

Trinity University has an established process for students to raise concerns about their University experience. 

• For formal review, complaints must be submitted directly by the student as the aggrieved party.
• Students may submit a complaint for formal review through the link below.
• All complaints are reviewed by a complaint review team.
• While parents, campus community members and off-campus professionals may notify University officials of concerns, such concerns are not official complaints until levied by the affected student.
• Students with questions about the complaint process may contact the Dean of Student Office (hyperlink to About Our Office page)
   

A complaint about an appeal process and the associate appeal process will not result in the reconsideration of a specific prior decision. For example, a complaint about an Honor Council decision will not re-open the case nor serve as an appeal. Appeal processes include but are not limited to: Scholarships and financial aid, Title IX and harassment, grade appeals, honor code, student conduct, traffic and parking. 

Submitting a Complaint

When filing a complaint, be prepared to write out your complaint using clear and concise language. If you have supporting documentation (emails, pictures, etc.), you may upload attachments directly to the complaint form. 

Documentation of Records

Complaints are considered confidential and will remain logged and securely stored per the University’s Records Retention Policy. A summary of complaints and resolutions will be prepared annually by the Dean of Students. 

If a complaint cannot be satisfactorily resolved through the Trinity University complaint process, distance education students may contact the SARA State Portal Entity.
 

Accreditation Noncompliance Complaints

Allegations regarding noncompliance with accreditation standards, policies, and procedures may be made to the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) at 1866 Southern Lane, Decatur, GA 30033-4097. You can read the Commission's complaint policies and procedures and find its complaint form on the Commission website.