Campus problems are easier to resolve when they reach the office or person responsible for them. Start with the closest point of contact, describe the issue clearly, and use the official request process whenever one is available.
Housing and roommate concerns
For day-to-day residence hall questions, begin with your resident assistant or Residential Life. Share what has happened, what you have already tried, and what outcome would help.
- Contact your RA for community, roommate, or residence hall guidance.
- Use the designated Residential Life process for room or housing concerns.
- Report urgent safety issues immediately rather than waiting for a routine response.
Dining, mail, and facilities
Use the service responsible for the specific issue. Include your location, relevant dates, and enough detail for someone to act.
- Contact Dining Services about meal plans, dietary needs, or recurring food concerns.
- Use the campus mail guidance and your assigned box information for packages.
- Submit the appropriate facilities or maintenance request for building or room issues.
- Keep confirmation numbers or copies of requests when follow-up may be needed.
Health, wellness, and urgent needs
Choose the level of support that matches the situation.
- Use Student Health Services for medical needs.
- Contact Counseling Services for mental health support.
- Call campus police or emergency services for an immediate safety threat.
- Tell a trusted staff or faculty member when you are unsure where to begin.