24 hour emergency (210) 999-7000 Crime prevention tip line (210) 999-7821 Emergency Hotline 888-57-ALERT TCRD Service Center 210-999-7825 Meet the Team Lorenzo D. Sanchez, Ph.D. Director of Emergency Management Mark Douglas Tiger Card Specialist Trey Dunn Tiger Card Coordinator Adriana Estrada-Taylor Administrative Support Specialist II Roseann Ramon Key Control Technician