Thrive in a Digital World

Information Technology Services (ITS) creates opportunities for student success by providing the technology solutions, systems, and services that enable Trinity University to achieve its mission. We support the physical and virtual infrastructure for campus business operations and provide services designed to empower Trinity students, faculty, and staff to thrive in a digital world.

 

Service Catalog

The ITS Service Catalog offers information for all campus technology services.

Browse the Catalog

 

ITS Staff

Meet the folks behind the servers and screens. We are here to help and support!

Meet the Staff

Get Help

 
Walk-Up Technical Help

Coates Library 1st Floor
M-F: 8 a.m. - 5 p.m.

Get Tech Support

Internet trouble? Lost password? Classroom tech woes?

When in doubt, give the ITS a shout!

ITS provides technical support to all Trinity University faculty, staff, and students by providing general information on common technical issues and excellent customer service.

 
Email Us
@email

 
Call Us
210-999-7409
or x7409 (on campus)

 
Visit Us
Coates Library
 1st Floor Support Desk

All Help and Support

Project Management

When tech support goes beyond service requests, ITS engages the community in a project request process. 

Projects:

Learn more on the ITS Service Catalog.

  • impact multiple departments;

  • impact the student experience;

  • and/or require IT governance.

Project Requests

Technology Resources

Training

ITS provides training and engagement opportunities throughout each year for Trinity students, faculty, and staff.

Explore Events

Policies

All persons using Trinity University equipment, connections, or software are bound by ITS rules and policies.

Review Policies

Data Standards

Data integrity standards are vital to a successful campus enterprise information system. Enterprise data is an institutional asset that should be carefully managed.

View Data Manual

Digital Transformation

Trinity’s digital transformation will reform and streamline the University’s core technical platforms to enhance the experience of Tigers past, present, and future.

Project Status

Meet the Staff


Office of the CIO

Letty Argueta
Coordinator, Office of the CIO
Noe De La Cerda
Project Manager-ITS Portfolio Management Office
Wesley Gordon
Director ITS Process Improvement & Portfolio Management
Leigh Hill
Assistant Project Manager
Connie Lewis
Technology Procurement/Asset Management Specialist
Ben Lim, M.B.A.
Chief Information Officer
Kelly Rodriguez
Business Operations & Financial Manager
Brenda Vickery
Administrative Support Specialist II

Client Experience

Gina Adams
Manager Technical Support and Client Services
Hector Araujo
AV Technology Support Engineer
Gabe Botello
Technical Support Engineer
Christopher Davis
Technical Support Analyst I
Arturo de los Santos
Senior Director for Strategy and Partnerships
Eric Estrada
Telecommunication Technician
Eric Gonzalez
Technical Support Analyst II - IT Assets
Kevin Hearn
Academic Technology Manager
Connie Laing
Technical Support Engineer
Jake Limon
Technical Support Analyst II
Shaun Mallette
Technical Support Analyst II
Robert Miller
Technical Support Engineer
Neal Pape
Academic and Research Technologist
Andra Peterson
Workday Product Manager
Kevin Samp
Technical Support Analyst I
Nate Suneson
Technical Support Analyst II
Jacob Tovar
Technical Support Analyst I
Pat Ullmann
Technical Support Analyst I

Core Infrastructure

Douglas Cooper
Senior Systems Administrator
Gerardo Guzman
IT Systems Administrator
David Kingston
Identity Access Management Engineer
Madeline Kotara
IT Systems Administrator
Jared Pack
Senior Systems Administrator
Gerno Reinard
Manager for Infrastructure

Enterprise Applications

Ender Ergun
Director Enterprise Application & Architecture
Owen Kaltenbacher
Enterprise Systems Engineer
Mekalah Rodriguez
Enterprise Systems Analyst
Colin Ryder
Enterprise Senior Systems Analyst
Laura Tapia
Enterprise Senior Systems Analyst